Bolster 24/7 Support
Round-the-Clock Support Whenever You Most Need It
We are Here For Your Unique Business Needs
Unexpected incidents arise which require immediate attention and support. Our team provides not only the best-in-class products, but around-the-clock support to answer any questions you have, and work though security concerns with your team.
At Bolster, we offer **global 24x7x365** **support** through our Premium and Platinum support service offerings. Our global support team of highly skilled SOC experts work around the clock to provide high-quality assistance, regardless of industry, threat type, or customer size.
Navigating Bolster’s Support Plan Options
Our variety of support plan is designed to provide options for your unique business threat landscape. With our support offerings, you can decide what level matches your businesses needs, and always have the option of changing your plan in the future.
Bolster provides customers three support plan options:
Standard
Effective support to protect your business
Premium
Around-the-clock SOC analysts at your fingertips
Platinum
Expert management to meet your business objectives
Get the Most From Bolster’s Enhanced Support Plans
Based on the support package your business selections, a dedicated team of Bolster experts will guide you throughout your Bolster journey to ensure that you are maximizing the value of the Bolster platform.
Support When it Works for You
Strategic Planning
Expert Management
Our Customers Use Bolster to Protect Against Impersonation Attacks
Learn more about how Bolster is protecting customers from impersonations and fake accounts
Ready to get started?
Explore what Bolster can do for you with a custom demo for your online business to understand existing online threats and how Bolster can take them down. Contact our sales team for pricing and packages today.
Get 24/7 Support
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Frequently Asked Questions
What hours is Bolster’s support team available?
The Bolster support and SOC team coverage are there for you 24/7, 365 days of the year. Security threats don’t take a day off, and neither do we. While we monitoring the internet, dark web, and social media platforms continuously, we also continuously are there to assist your team with questions, threats, and takedown help whenever you need it.
What types of issues can Bolster’s support team assist with?
With the variety of Bolster support packages, a dedicated team of Bolster experts will guide you throughout your Bolster journey to ensure that you are maximizing the value of the Bolster platform. We offer support in these areas, including but not limited to:
– Customer onboarding
– Monthly reports
– Data exports
– Training
– Business day video, email, and chat support
– SOC support
– Executive reporting
– Quarterly business reviews
– Managed services
How can I contact Bolster’s support team?
You can contact the Bolster support team in multiple ways, depending on the urgency of your situation and your level of support package. You can submit a support ticket to get in contact with our support team [here](https://bolster.ai/support).
Current Bolster customers can reach out to their Bolster Customer Success Manager for help answering program questions.
If you’re new to Bolster, [contact our sales team today](https://bolster.ai/contact-us.html) to discover how Bolster can work for your business.
Are there any additional fees for using Bolster’s support team?
No! Every Bolster customer has access to our around-the-clock customer support and SOC team to support with platform questions and threat takedowns. If your business uses the Bolster premium or platinum support package, you will have access to a larger suite of risk management support tools and services.
